How we operate
The positions we work to, stated plainly.
Six operating positions that shape every record we return. They are commitments about method — the part of a vendor relationship that decides whether a file survives being challenged.
A full vendor-review pack — certifications, security controls, subprocessor detail, retention terms and insurance position — is provided directly on request rather than published here, so what you receive is current and specific to your review.
Operating positions
What holds true on every order.
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01
Scope is stated, never implied
Every result carries the access method it was obtained by. A clean result from a portal with a limited index is not the same finding as a clean result from a full on-site index search, and we do not let the two look alike.
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02
Inaccessible records are not inferred
Where a record is sealed, expunged or otherwise not accessible, the result says so. We do not infer a matter from an absence, and we do not present an inaccessible record as a negative finding.
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03
Exclusions are logged with a reason
Where reportability rules exclude something from a report, the exclusion is logged with a reason and a rule reference, so your compliance team can audit the decision rather than take it on trust.
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04
Court fees are passed through at cost
The court's own access fee is itemised separately from our research fee and passed through at cost. Where a court charges nothing, nothing is added.
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05
Subject data serves one purpose
Identifiers you send are used to run the search you ordered and to attach provenance to the result. They are not used to build a database, and research outputs are not resold.
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06
We do not sell to your clients
Stage One is wholesale only. There is no direct channel, so there is no scenario in which we approach an end client of yours. This is a structural position, not a policy that could be revised.
Provenance
Auditability is built into the record, not added later.
Court of record, access method and search timestamp travel with every result. When a file is challenged the question is rarely whether you searched, but what you searched and when — and that answer should already be in your hands.
Escalation
Stalled and disputed orders have a route.
Court closures, clerk policy changes and index outages are surfaced on the affected orders rather than absorbed. A disputed record returns to research rather than being defended, because a second search costs less than a damaged file.